Hello Coma,
Kindly accept our sincere apologies for the inconvenience caused to you due to the 2. Bundesliga clubs not being up to date.
Although our service team strives for 100% customer satisfaction, it’s evident we’ve fallen short in this instance. We do understand the frustration and stress you might be going through.
I would like to inform you that I have kept your complaint on top priority, and our team is working on it as I write this post. You can expect your complaint to be resolved shortly. Thanks for sharing your valuable feedback. We appreciate your patience!
Sincerely, Tommy and his team